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Guest Feedback

The Guest Comment form is one of managements' most important tools in evaluating whether we are achieving our goal of exceeding guests expectations.

I would personally appreciate if you took the time to Tell Me about your experiences in the hotel. Each comment form is reviewed daily and responded to personally. We value your feedback!

Tamu yang Terhormat,


Kartu Komentar Tamu adalah salah satu sarana terpenting yang digunakan manajemen untuk mengevaluasi apakah kami mencapai tujuan kami yaitu melebihi keinginan tamu.

Saya pribadi sangat menghargai jika Anda meluangkan sedikit waktu untuk menyampaikan kepada saya tentang pengalaman Anda selama menginap di Hotel kami. Setiap Komentar tamu akan dianalisa setiap hari dan di tanggapi secara pribadi!

General Manager

Name / Nama :
Email / Email :
Room / Kamar # :
Date of Stay :
Tgl. Menginap
Country / Negara :

ROOM RESERVATIONS / RESERVASI KAMAR
1. What did influence you to stay at the Kota Bukit Indah Plaza Hotel?
Apa yang menjadi alasan Anda menginap di Kota Bukit Indah Plaza Hotel?
Recommendation / Rekomendasi Kolega
Previous Experience / Pengalaman sebelumnya
Website / Internet
Travel Agent / Agen Perjalanan
Facilities / Fasilitas
Location / Lokasi
Other / Lain-lain
2. How was your reservation made?
Bagaimana Anda melakukan pemesanan kamar?
Hotel Directory / Petunjuk Hotel
GDS Reservation / Pemesanan Lewat GDS
A Travel Agent / Agen Perjalanan
Corporate Policy / Ketentuan Perusahaan
Other / Lain-lain
3. Was your reservation handled promptly and efficiently?
Apakah reservasi Anda ditangani dengan baik dan efisien?
Excellent / Sangat Bagus Good / Bagus
Average / Cukup Poor / Buruk
4. Purpose of visit / Tujuan Berkunjung:
Business / Bisnis Holiday / Liburan
Transit / Transit Meeting / Rapat
  Name of Tour Operator / Nama Operator :

GUEST SERVICE / PELAYANAN TAMU
5. Please comment on the quality of service from the following :
Mohon komentar Anda tentang kualitas pelayanan di bawah ini.
  Excellent Good Average Poor
Duty Manager
Manager yang bertugas
Guest Relations Officer
Guest Relation
Security
Keamanan
Front Desk
Receptionist
Bellman
Petugas Pelayanan Barang
Telephone Operator
Operator Telepon
Laundry / Valet
Karyawan Laundry
Pool Attendant
Karyawan Kolam Renang
Kids Club Staff
Karyawan Klub Anak-Anak
6. Were hotel facilities explained ?
Apakah Fasilitas hotel sudah dijelaskan?
Yes / Ya No / Tidak

SPA/POOL/EXCERCISE ROOM
SPA/KOLAM RENANG/RUANG OLAHRAGA
7. Please comment on the quality of Spa/Pool & Exercise Room :
Mohon beri komentar pada kualitas Pelayanan Spa/Kolam Renang & Ruang Olah Raga
Spa/Massage / Tempat Pemandian Air Panas
  Excellent Good Average Poor
Ambience
Suasana
Staff Skill & Knowledge
Ketrampilan & Pengetahuan Staff

 
Pool/Recreation / Rekreasi/Kolam Renang
  Excellent Good Average Poor
Service
Pelayanan
Activities
Kegiatan

 
Exercise Room / tempat Olah Raga
  Excellent Good Average Poor
Equipment
Perlengkapan
Cleanliness
Kebersihan


GUEST ROOM / KAMAR TAMU
8. Please comment on your room :
Mohon komentar tentang kamar Anda
Guest Room/Kamar Tamu
  Excellent Good Average Poor
Cleanliness
Kebersihan
Comfort
Kenyamanan
Amenities & Supplies
Perlengkapan
Room facilities
Fasilitas Kamar
Service
Pelayanan

Guest Bathroom/Kamar Mandi Tamu
  Excellent Good Average Poor
Cleanliness
Kebersihan
Comfort
Kenyamanan
Amenities & Supplies
Perlengkapan
Room facilities
Fasilitas Kamar
Service
Pelayanan

Comments :

9. How would you rate the working condition of the :
Bagaimana Anda menilai perlengkapan berikut ini :
  Excellent Good Average Poor
Television/Televisi
Air Conditioner/Pendingin Ruangan
Water Temperature/Suhu Air
Lighting-Bedroom/Penerangan-Kamar Tidur
Lighting-Bathroom/Penerangan-Kamar Mandi

Comments :

RESTAURANT & BAR / RESTORAN & BAR
10. Please comment on the quality of food and service in our Restaurants and Outlets:
Mohon komentar Anda tentang kualitas makanan & pelayanan dari Restoran & Outlets kami :
  Excellent Good Average Poor
Overal food and beverage quality / Kualitas makanan & minuman secara keseluruhan
 
Quality of Food/Kualitas Makanan
  Excellent Good Average Poor
Kresna Coffee Shop
Pool Bar
Nagamas Restaurant
el Kafe
Lounge Bar
Deli Bakery

Quality of Service/Kualitas Pelayanan
  Excellent Good Average Poor
Kresna Coffee Shop
Pool Bar
Nagamas Restaurant
el Kafe
Lounge Bar
Deli Bakery

Specific comments on our Restaurants and Bars would be appreciated
Kami sangat menghargai komentar khusus tentang Restoran & Bar yang disebutkan diatas
11. Do you feel that our pricing represents good value?
Apakah menurut Anda harga yang kami tawarkan sesuai?
Yes / Ya Avg. / Cukup No / Tidak
Food/Makanan
Beverage/Minuman

PUBLIC AREA / AREA UMUM
12. Please comment on the overall appearance of the hotel's public areas :
Mohon komentar Anda tentang penampilan hotel secara keseluruhan
  Excellent Good Average Poor
Cleanliness
Kebersihan
Standard of maintenance
Standar Perawatan
Appearance of grounds
Penampilan taman

Comments :

GENERAL / UMUM
13. How would you rate the overall quality of the hotel?
Bagaimana Anda menilai kualitas hotel secara keseluruhan.
Excellent / Sangat Bagus
Good / Bagus
Average / Cukup
Poor / Buruk
14. Overall staff courtesy
Karyawan secara keseluruhan
Excellent / Sangat Bagus
Good / Bagus
Average / Cukup
Poor / Buruk
15. Please recommended an employee for exception service :
Mohon rekomendasikan karyawan yang memberikan pelayanan terbaik
Employees Name :
Area of Work :
Reason :

BETWEEN US / ANTARA KITA
Do you have any other suggestions comments which would help us make your next visit more enjoyable?
Apakah ada komentar lain yang dapat membantu kami membuat kunjungan Anda berikutnya lebih menyenangkan?
This is my visit to Kota Bukit Indah Plaza Hotel
Ini adalah kunjungan saya yang ke di Kota Bukit Indah Plaza Hotel

If you return to Purwakarta would you stay at Kota Bukit Indah Plaza Hotel again?
Jika Anda kembali ke Purwakarta apakah Anda akan menginap di Kota Bukit Indah Plaza Hotel lagi ?
Yes definitely / Ya pasti Maybe / Mungkin No / Tidak


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