Kota Bukit Indah Plaza Hotel

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		Guest Feedback

The Guest Comment form is one of managements' most important tools in evaluating whether we are achieving our goal of exceeding guests expectations.

I would personally appreciate if you took the time to Tell Me about your experiences in the hotel. Each comment form is reviewed daily and responded to personally. We value your feedback!

Tamu yang Terhormat,

Kartu Komentar Tamu adalah salah satu sarana terpenting yang digunakan manajemen untuk mengevaluasi apakah kami mencapai tujuan kami yaitu melebihi keinginan tamu.

Saya pribadi sangat menghargai jika Anda meluangkan sedikit waktu untuk menyampaikan kepada saya tentang pengalaman Anda selama menginap di Hotel kami. Setiap Komentar tamu akan dianalisa setiap hari dan di tanggapi secara pribadi!

General Manager

Date of stay :
Name :
Email :
Room # :
Country :

ROOM RESERVATIONS / RESERVASI KAMAR

What influenced you to stay at the Kota Bukit Indah Plaza Hotel?
Apa yang menjadi alasan Anda menginap di Kota Bukit Indah Plaza Hotel?
Recommendation / Rekomendasi Kolega
Previous Experience / Pengalaman sebelumnya
General Reputation / Reputasi Umum
Advertisement / Iklan
Travel Agent / Agen Perjalanan
Kids Club / Klub Anak - Anak
Location / Lokasi
Website / Internet

How was your reservation made?
Bagaimana Anda melakukan pemesanan kamar?
This Hotel Directly / Langsung
Your Office in Indonesia / Perwakilan Anda di Indonesia
A Travel Agent / Agen Perjalanan
An Airline Office / Perusahaan Penerbangan
Website / Internet

Was your reservation handled promptly and efficiently?
Apakah Reservasi Anda ditangani dengan baik dan efisien?

Excellent / Sangat Bagus	Good / Bagus
Average / Cukup	Poor / Buruk

Purpose of visit / Tujuan Berkunjung:

Business / Bisnis	Holiday / Liburan
Transit / Transit	Meeting / Pertemuan

RECEPTION & SERVICE / PENERIMAAN & PELAYANAN

Please comment on the quality of service from the following :
Mohon komentar Anda tentang kualitas pelayanan di bawah ini.

	Excellent	Good	Average	Poor
Duty Manager Manager yang bertugas
Guest Relations Officer Guest Relation
Concierge Concierge
Front Desk Resepsionis
Bellman Petugas Pelayanan Barang
Telephone Operator Operator Telepon
Room Attendant Petugas Pelayanan Kamar
Laundry / Valet Karyawan Laundry
Pool Attendant Karyawan Kolam Renang
Kids Club Staff Karyawan Klub Anak-Anak

Were hotel facilities explained on arrival?
Apakah Fasilitas hotel sudah dijelaskan?
Yes / Ya No / Tidak

MASSAGE & POOL / PIJAT & KOLAM RENANG

Please comment on the quality of service at Pool :
Mohon beri komentar pada kualitas Pelayanan Kolam Renang

Pool / Kolam Renang
	Excellent	Good	Average	Poor
Facilities properly supplied Perlengkapan Fasilitas
Efficient and friendly service Ketepatan & keramahan pelayanan
Staff knowledge and skill Kecakapan Karyawan

Comments / Suggestions :

GUEST ROOM / KAMAR TAMU

Please comment on your room :
Mohon komentar tentang kamar Anda

Guest Room/Kamar Tamu
	Excellent	Good	Average	Poor
Cleanliness Kebersihan
Comfort Kenyamanan
Amenities & supplies Perlengkapan
Room facilities Fasilitas Kamar
Service Pelayanan

Guest Bathroom/Kamar Mandi Tamu
	Excellent	Good	Average	Poor
Cleanliness Kebersihan
Comfort Kenyamanan
Amenities & supplies Perlengkapan
Room facilities Fasilitas Kamar
Service Pelayanan

Comments :

ELECTRICITY & OTHERS / LISTRIK & LAIN - LAIN

How would you rate the working condition of the :
Bagaimana Anda menilai perlengkapan berikut ini :

	Excellent	Good	Average	Poor
Television/Televisi
Air Condition/Pendingin Ruangan
Water Temperature/Suhu Air
Water Pressure/Tekanan Air
Lighting-Bedroom/Penerangan-Kamar Tidur
Lighting-Bathroom/Penerangan-Kamar Mandi

Comments :

OUTLETS / OUTLET

10.

Please comment on the quality of food and service in our outlets:
Mohon komentar kualitas makanan & pelayanan dari outlet kami :

	Excellent	Good	Average	Poor
Overal food and beverage quality

11.

Quality of Food/Kualitas Makanan
	Excellent	Good	Average	Poor
Kresna Coffee Shop
Kresna Lounge Bar
Nagamas Restaurant
Laguna Pool Bar
Deli Bakery
Deli Lounge
eL Kafe

Quality of Service/Kualitas Pelayanan
	Excellent	Good	Average	Poor
Kresna Coffee Shop
Kresna Lounge Bar
Nagamas Restaurant
Laguna Pool Bar
Deli Bakery
Deli Lounge
eL Kafe

Specific comments on our Restaurants and Bars would be appreciated
Kami sangat menghargai komentar khusus tentang Restoran & Bar yang disebutkan diatas

12.

Do you feel that our pricing represents good value?
Apakah menurut Anda harga yang kami tawarkan sesuai?

	Yes / Ya	Av. / Cukup	No / Tidak
Food/Makanan
Beverage/Minuman

PUBLIC AREA / AREA UMUM

13.

Please comment on the overall appearance of the hotel's public areas :
Mohon komentar Anda tentang penampilan hotel secara keseluruhan

	Excellent	Good	Average	Poor
Cleanliness Kebersihan
StAndard of maintenance Standar Perawatan
Appearance of grounds Penampilan Lobi

Comments :

GENERAL / UMUM

14.

How would you rate the overall quality of the hotel?
Bagaimana Anda menilai kualitas hotel secara keseluruhan.
Excellent / Sangat Bagus
Good / Bagus
Average / Cukup
Poor / Buruk

15.

Overall staff courtesy
Karyawan secara keseluruhan
Excellent / Sangat Bagus
Good / Bagus
Average / Cukup
Poor / Buruk

16.

Please recommend an employee for exceptional service :
Mohon rekomendasikan karyawan yang memberikan pelayanan terbaik

Employees Name :
Area of Work :
Reason :

BETWEEN US / ANTARA KITA
Do you have any other suggestions comments which would help us make your next visit more enjoyable? Apakah ada komentar lain yang dapat membantu kami membuat kunjungan Anda berikutnya lebih menyenangkan?
This is my visit to Kota Bukit Indah Plaza Hotel Ini adalah kunjungan saya yang ke di Kota Bukit Indah Plaza Hotel Would you stay at the Kota Bukit Indah Plaza Hotel again? Apakah Anda akan menginap di Kota Bukit Indah Plaza Hotel lagi ? Yes definitely / Ya pasti Maybe / Mungkin No / Tidak

Kota Bukit Indah Plaza Hotel
Block L - Kota Bukit Indah - Purwakarta 41181 - Indonesia

+62 264 351888

+62 264 351887

info@kbi.pphotels.com

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Information herein was correct at the time of input however maybe subject to change. The hotel will not be held liable for any information herein.